Last Updated: 10 September 2023
Thank you for shopping at Coztrix Limited (“we,” “our,” or “us”). We value your satisfaction and want to ensure you have a positive shopping experience with us. This Refund Policy outlines our policies and procedures regarding refunds for products or services purchased through our eCommerce website, www.craftylite.com (“Website”).
1. Refund Eligibility
Physical Products: We accept refund requests for physical products within 30 days from the date of delivery. To be eligible for a refund, the product must be in its original condition, unopened, and unused.
Digital Products: We do not typically offer refunds for digital products, such as downloadable software, e-books, or digital subscriptions, unless required by applicable law.
2. Initiating a Refund Request
To request a refund, please follow these steps:
Contact Customer Support: Send an email to cs@craftylite.com with your refund request. Please include your order number and a detailed explanation of the reason for the refund request.
Return Authorization: If your refund request is approved, we will provide you with a Return Authorization (RA) number and instructions for returning the product (if applicable).
3. Return Shipping
Physical Products: If you are required to return a physical product, you will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped).
4. Refund Process
Verification: We will review your refund request and inspect the returned product (if applicable) to verify eligibility.
Refund Method: If your refund is approved, we will process the refund to the original method of payment used for the purchase. Refunds are typically processed within 5-10 business days from the date of approval.
5. Exceptions
Gift Cards: Gift cards and e-gift cards are non-refundable.
Custom or Personalized Products: Custom or personalized products are generally non-refundable unless they arrive damaged or with a defect.
6. Cancellations
Order Cancellation: You may request to cancel an order before it is shipped. If the order has already been shipped, the refund will be processed as per our refund policy.
7. Contact Us
If you have any questions or concerns about our refund policy, please email us at cs@craftylite.com.
8. Changes to this Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. The most current version will be posted on our Website with the effective date.
By making a purchase on our Website, you acknowledge and agree to this refund policy. If you do not agree with this policy, please do not make a purchase from us.
